The 14-day right to cancel, on every quote that needs it

Which quotes get the cancellation information?

A quote agreed away from your premises for more than £42, and any quote agreed at a distance, like one accepted from the link without you having met at the property. Quotebird decides from the job address and your answer to Met at the property, and only for customers who are people: a business customer’s quote goes without it.

It prints the model instructions for cancellation from Schedule 3, with your name, address, phone and email in them, and the model cancellation form on a page of its own. If your profile lacks one of those details, Before you send says so. A quote that supplies goods gets the sales contract version, and the line on your duty to supply goods that conform to the contract.

What does the customer see on the link?

The quote’s page tells them about the right to cancel, and the button to accept reads Order with obligation to pay. A box lets them ask you to start before the 14 days end; it’s optional, and left unticked you wait.

Until the period ends, Cancel contract here on the page sends you the model form, filled in. You both get an email at once, theirs confirming what they sent, and the quote shows Cancelled in your app.

Can the work start inside the 14 days?

Only if the customer asks. On a service quote, the sent quote then shows The customer asked you to start now; otherwise it gives the first day you can start. If they cancel once you’ve begun, the instructions they accepted say they pay for the work done until then.

Quotebird counts the 14 days from the day after the quote is accepted, or from delivery when it supplies goods, and moves a last day that falls on a weekend or a bank holiday in any UK nation to the next working day.

What if I’m doing the job there and then?

Use Start work: on the Invoices tab, tap New, then Start work, and enter the estimate. The customer reads it on your phone with the right to cancel and the form, can ask you to start now, and signs. The signed copy goes to them by email, and after the job you invoice it and take payment.

Called out for an urgent repair? Answer Urgent repair with Yes, and the quote says that the repair itself can’t be cancelled, while anything else you supply on the visit still can.

How long do I have to refund a customer who cancels?

14 days from the day you’re told. When a customer who has paid cancels from the page, the quote shows Refund the customer with the date to refund by, warns you in the last two days, and puts a refund button by each card payment. Money taken in cash or by bank transfer you hand back yourself and mark as refunded. Refund in Quotebird and we refund our share too.