The right to cancel under the Consumer Rights Act 2022

Is it 14 days or 30?

30 when the contract follows a visit to the home the customer didn’t arrange, and 14 otherwise. The quote’s Job section asks Met at the property and Who got in touch first; leave the second blank and Quotebird assumes the visit was unasked, so the longer period prints. An urgent repair the customer called you out for counts as a visit they asked for.

These rules reach contracts agreed off your premises over €50, and distance contracts at any price. They protect consumers, so a quote for a business customer carries none of it.

What goes on the quote?

The model instructions on the right to cancel from Schedule 4, with your name, address, phone and email filled in, and the model cancellation form. A short paragraph explains when the customer loses the right, for instance once a service has been fully supplied with their consent.

Where the job supplies goods, the period runs from delivery, and the European Commission’s notice on the legal guarantee of conformity is attached at the end of the PDF, exactly as the Commission publishes it. The customer’s page shows it as well, with a link to open it full size.

Can the customer cancel online?

Yes. Until the period runs out, the customer’s page carries Cancel contract here, which sends the model form with their name and email. They get an acknowledgement by email with what they sent and the date and time, an email reaches you straight away, and the quote shows Cancelled. The button they accepted with in the first place reads Order with obligation to pay.

Can I start before the period is up?

If the customer asks. When they accept on the page they can tick a box asking you to begin early; if they don’t, the sent quote shows the first day you can start. Should they cancel after you’ve begun, they pay in proportion to the work done. A last day landing on a weekend or an Irish public holiday moves to the next working day.

For a job you’re doing on the spot, tap New on the Invoices tab and choose Start work. The customer signs an estimate on your phone, with the right to cancel and the form, and can ask you to start now.

What if a customer cancels after paying a deposit?

You have 14 days from being told to give it back. The cancelled quote shows Refund the customer and the date, turns that into a warning in the last two days, and lists each payment: a card payment goes back to the card from Quotebird, while cash or a transfer you return yourself and mark as refunded. Refund in Quotebird and we refund our share too.