Support

Help with the app, your data and your account.

Get in touch

Email [email protected], or send us a message from the app: Settings → Send feedback. Writing from the email address you sign in with helps us find your account.

Export your data

In the app, open Settings → Export your data. We put every quote, invoice and receipt you sent, as your customers got them, and spreadsheets of your customers, price book, documents and payments into one zip file. Save it to Files or Drive, or send it on. Each export is kept for 7 days.

Cancel your subscription

Subscriptions are sold by Apple and Google, so they're cancelled there: on iPhone in Settings → your name → Subscriptions, on Android inGoogle Play → Payments and subscriptions → Subscriptions. Cancel at least 24 hours before it renews. Deleting your Quotebird account doesn't cancel it.

Delete your account

This is how to delete your account in Quotebird: Estimate & Invoice, the app by KARAY DIGITAL LTD, and the data that goes with it. Export your data first: once it's deleted, we can't get it back.

1. If you subscribe, cancel the subscription in the App Store or Google Play first (see above). Deleting your account doesn't cancel it.
2. In the app, open Settings → Delete account, type DELETE and confirm.

Can't open the app? Email [email protected] from the address you sign in with, with the subject "Delete my account". We'll confirm it's you, delete the account and email you when it's done.

What's deleted

• Your sign-in, at once; your Sign in with Apple connection is revoked.
• Within an hour: your business profile and logo, customers, price book, quotes, invoices, receipts and their copies, photos and voice notes, signatures and acceptances, payment records, AI drafts, feedback, app usage events and data exports.
• Copies in our database backups are overwritten within 30 days.

What's kept, and why

• Error reports, which carry no personal details of you or your customers, for up to 90 days.
• Apple, Google, RevenueCat and Stripe keep their own records of your purchases and payments under their policies, and your Stripe account stays yours.

Tax law asks you to keep your business records for some years. Export them before you delete your account.